Refund policy
Return and Refund Policy
30-Day Returns
We want you to feel confident ordering from Virezaa. Eligible footwear purchases may be returned within 30 days of delivery, subject to the conditions below.
You may try on your shoes indoors only to check the fit and comfort. Shoes showing signs of outdoor wear, damage, excessive creasing, stains, alteration, washing, or improper use may not be eligible for return.
All return requests must be submitted within 30 days of delivery and approved by our customer support team before the product is shipped back.
Proof of purchase is required. We may also request clear photos of the product to confirm its condition before providing return instructions.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- Shoes may only be tried on indoors and must not show signs of outdoor wear.
- Products must not be damaged, washed, altered, modified, stained, or show excessive wear.
- Proof of purchase, such as your order number or confirmation email, is required.
- The return must follow the instructions and return address provided by our customer support team.
- We may request photos of the product before approving the return.
Virezaa reserves the right to refuse returns that do not meet these conditions, subject to applicable law.
25% Restocking Fee
A 25% restocking fee applies to eligible customer-initiated returns.
The fee is calculated based on the amount actually paid for the returned product after discounts and promotions and will be deducted from the approved refund.
The restocking fee does not apply when Virezaa confirms that we sent an incorrect item or that the product arrived damaged or defective.
Size Exchanges
Please review the product's Size Guide carefully before placing your order.
If you ordered the wrong size, you may request a size exchange within 30 days of delivery, provided the shoes meet our return eligibility requirements.
For customer-requested size exchanges:
- The customer is responsible for shipping the original pair back to our designated return location.
- After the returned pair is received and approved, a replacement shipping and handling fee equal to 20% of the amount paid for the original order must be paid before the replacement is shipped.
- Replacement sizes are subject to availability.
- We cannot guarantee that your requested replacement size will remain available while your return is in transit.
If Virezaa sent a size different from the size shown on your order confirmation, approved replacement costs will be covered by us.
Promotional & Multi-Buy Returns
Orders purchased using promotional offers, discount codes, bundle pricing, or multi-buy offers are refunded based on the amount actually paid, not the original or regular retail price.
For offers such as "2nd Pair Extra 50% OFF," the promotional discount is conditional on purchasing the qualifying number of items.
If you return part of an order and the remaining items no longer qualify for the original promotion, your refund may be adjusted to reflect the promotional pricing that would have applied to the items you keep.
This prevents a partial return from resulting in a promotional discount that the remaining order would not otherwise qualify for.
Discounts, promotional credits, and coupon values have no cash value and are not refunded separately.
Return Shipping
For customer-initiated returns, the customer is responsible for all return shipping costs to our designated return location.
Return shipping costs are non-refundable.
Please do not send your return to the address shown on the original package unless our customer support team specifically instructs you to do so.
You must contact us first and use the return address and instructions provided by our support team.
Packages sent to an unauthorized address may not be accepted or processed.
If Virezaa confirms that an item arrived damaged, defective, or incorrect due to an error on our part, we will cover the applicable replacement or return shipping costs.
Wrong, Damaged, or Defective Items
Please inspect your order when it arrives.
If you receive the wrong item, the wrong size compared with your order confirmation, or an item that arrives damaged or defective, contact us within 72 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the issue
Once verified, we will provide an appropriate replacement or resolution at no additional cost to you.
This 72-hour reporting period does not limit any rights that cannot legally be limited under applicable consumer law.
Refunds
Once your return is received and inspected, we will notify you whether it has been approved.
For eligible customer-initiated returns:
- The applicable 25% restocking fee will be deducted.
- Return shipping costs are not refundable.
- Original shipping charges, if any, are not refundable unless required by applicable law or the return resulted from an error on our part.
- Refunds are based on the amount actually paid after discounts and promotions.
Approved refunds will be issued to the original payment method.
Please allow 5 to 10 business days after the refund is processed for it to appear, depending on your bank or payment provider.
Non-Returnable Items
We may not accept returns for:
- Shoes showing signs of outdoor wear
- Products showing excessive wear beyond an indoor fit check
- Products damaged due to misuse, improper care, or improper storage
- Products that have been washed, altered, or modified
- Returns requested more than 30 days after delivery
- Returns sent without following the return instructions provided by our support team
- Digital products or downloadable materials once delivered
Any mandatory rights provided by applicable consumer law remain unaffected.
How to Submit a Return or Exchange
Email virezaahelp@gmail.com with:
- Your order number
- The reason for the return or exchange
- The size requested, if requesting an exchange
- Photos of the product, if requested
Our support team will respond within 1 to 2 business days with the next steps.
Do not ship your order back before receiving return instructions and an authorized return address from us.
Contact
For questions about returns, refunds, or exchanges:
You can also contact us through the live chat on our website.